Security when ordering online

All credit card numbers are encrypted by 128 bit security using SSL .

Name and Address checks

Your security is very important to us. When placing an order online we will check your details to ensure that both the CVV number (the 3 digit number on the back of your card) and billing address details are match those on record at your bank. As security is very tight, your order will be 'cancelled' if any of this information is wrong. If this happens to you please telephone or email us so that we can look into the problem for you (which might be as simple as you bank having a slightly different postcode  on file for you to the correct one). Annoying as this might be, I'm sure you'll understand that we don't want to be responsible for any fraudulent transactions.

Ordering by Telephone or Post

If you are happier ordering by phone or fax you can reach us on 0049 9231 3854 . Alternatively please contact us for a mail order brochure.

Privacy

Your privacy is very important to us. We do not send unsolicited mail either via email. On the order page you are given the option to opt out of our mailing list. In addition we will never sell or give your details to any other company.

Data Protection Act

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.